Privacy Policy

01. Introduction

PGP Surface Solutions, LLC (“we,” “us,” “our”) is committed to protecting your privacy.

This Privacy Policy describes what personal information is collected, how it is used, and whether and how consumers’ opt-in information is shared.

By using our website or services, you consent to the practices described below.

02. What Personal Information We Collect

We may collect the following categories of personally identifiable information:

• Contact information: name, email address, phone number, and billing or service address.
• Device and usage data: IP address, browser type/version, device type, pages visited, and date/time stamps.
• Service data: details you provide when requesting estimates, scheduling appointments, communicating about a project, or paying for services.
• Mobile data: device information, mobile carrier, and location information when available through your device or browser settings.

03. How We Use Your Personal Information

1. Provide and fulfill services: estimates, scheduling, project communication, payments, and customer support.
2. Enhance user experience: personalize content and improve website performance.
3. Communications: respond to inquiries and send updates, confirmations, or reminders.
4. Marketing: email or SMS promotions and offers only when permitted or with your consent.
5. Operational and legal purposes: fulfill contracts, comply with legal obligations, and detect or prevent fraud.

04. Opt-In Information & How It Is Shared

If you opt in to receive marketing communications such as email or SMS messages, we may use third-party service providers solely to send those communications on our behalf.

05. Cookies & Tracking Technologies

We may use cookies, web beacons, tags, and scripts to support essential site functionality, remember preferences, and analyze website performance and usage.

You can control or disable cookies through your browser settings.

06. How We Store & Protect Your Data

We use reasonable administrative, technical, and organizational safeguards to protect personal information. Access is limited to authorized personnel and service providers who require the information to perform their duties.

While we work to protect your information, no online system or method of storage can be guaranteed to be completely secure.

07. Data Sharing & Disclosure

We may share information with:

• Service providers that assist with analytics, communications, website operations, or payment processing.
• Business partners or subcontractors when necessary to fulfill a service, subject to appropriate confidentiality expectations.
• Legal authorities when required by law or when necessary to protect rights, safety, or property.

08. Retention of Your Data

We retain personal information only as long as reasonably necessary for business purposes, legal obligations, dispute resolution, fraud prevention, or other lawful requirements.

09. International Transfers

Some service providers may process information outside the United States. When applicable, we rely on appropriate contractual protections or lawful transfer mechanisms.

10. Your Rights & Choices

You may:

• Opt out of marketing communications at any time by using an unsubscribe link or replying STOP to applicable SMS messages.
• Request access to, correction of, or deletion of personal information by contacting us.
• Control cookies through your browser settings.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised when material changes are made.

12. Contact Us

For privacy questions, requests, or concerns, please contact PGP Surface Solutions, LLC:

SMS. Text Messaging Terms of Service

By texting PGP Surface Solutions, LLC at (678) 873-3884, you agree to receive customer care, marketing, and account notification messages from PGP Surface Solutions, LLC.

If you wish to unsubscribe from text marketing messages and notifications, reply STOP to a mobile message sent from us or use an unsubscribe link provided within a message where available.

We do not charge for the messaging service, but you are responsible for charges and fees imposed by your wireless provider.

For assistance, reply HELP to the number from which you received messages or contact us at PGPSurfaceSolutions.com.

We may modify a telephone number or short code used to operate the service. If a number changes, messages sent to an old number may not be received.

To the extent permitted by applicable law, we are not responsible for failed, delayed, or misdirected delivery of messages, errors in information transmitted through the service, or actions taken in reliance on those messages.

Your privacy is important to us. Please review this Privacy Policy to understand how we collect and use personal information.